Privacy Policy

Last updated: May 2026

1. Overview

A&W Global Pty Ltd (ABN 54 697 321 378), trading as Global MedSource ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This website is intended for business use only and is not directed at individuals under the age of 18.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable privacy legislation, additional rights may apply to you as described in Section 8.

2. Information We Collect

We collect personal information only where it is reasonably necessary for our business functions. The information we may collect includes:

• Contact form submissions: first name, last name, company or organisation name, email address, your role, the nature of your enquiry, and the content of your message.
• Communications: emails, replies, and other correspondence you send to us.
• Technical data: standard server logs including IP address, browser type, and pages visited. This data is not linked to individual identities.

We do not collect sensitive information (such as health information about individuals) through this website.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiry and communicate with you about our products and services.
• Assess whether we can meet your requirements as a buyer or supplier.
• Maintain records of our business correspondence.
• Comply with applicable legal and regulatory obligations.

We will not use your personal information for direct marketing without your express consent.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Email service providers: we use Gmail (Google Workspace) to receive and manage contact form submissions. Google's privacy policy governs their processing of this data.
• Professional advisors: lawyers, accountants, or consultants where required and under obligations of confidentiality.
• Regulatory authorities: where required by law or a court order.

5. Overseas Disclosure

Some personal information you provide may be processed or stored outside Australia. Specifically, we use the following overseas-based services:

• Google LLC (United States) — Gmail and Google Workspace are used to receive and manage enquiry emails. Google's data processing terms are consistent with Australian Privacy Principles, and Google is certified under applicable international data transfer frameworks.
• Vercel Inc. (United States) — Our website is hosted on Vercel's infrastructure. No personal data is stored on Vercel beyond standard server logs.

Before disclosing personal information to overseas recipients, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles.

6. Data Storage and Security

Your personal information is stored within email systems secured with industry-standard access controls and two-factor authentication. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. However, no method of transmission over the internet is completely secure.

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are typically retained for seven years in line with standard business record-keeping requirements.

7. Notifiable Data Breaches

Global MedSource complies with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth).

In the event of an eligible data breach — one that is likely to result in serious harm to any individual whose personal information is involved — we will, as soon as practicable:

• notify all affected individuals whose information was involved; and
• notify the Office of the Australian Information Commissioner (OAIC).

We will take immediate remedial action upon becoming aware of any suspected breach, and will assess whether notification is required within 30 days of becoming aware of the incident.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of personal information that is inaccurate, out of date, or incomplete.
• Lodge a complaint if you believe we have breached your privacy.
• Where practicable, contact us without identifying yourself or by using a pseudonym (APP 2).

To exercise any of these rights, please contact us using the details in Section 12.

9. Cookies

This website does not currently use cookies for tracking or analytics purposes. Standard browser caching may occur for performance reasons but does not involve the collection of personal data.

10. International Visitors (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including the right to erasure, restriction of processing, and data portability. Our lawful basis for processing your personal information is legitimate interests (responding to business enquiries).

To exercise your GDPR rights, please contact us using the details below. We will respond within 30 days.

11. Complaints

If you have a complaint about how we have handled your personal information, please contact us first so we can attempt to resolve it. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact us at:

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision appears at the top of this page. We encourage you to review this policy periodically. Your continued use of this website following any changes constitutes your acceptance of the revised policy.