Frequently Asked Questions

We ship globally. Shipping eligibility depends on the destination country's import regulations for pharmaceutical products. Contact us with your destination and we will advise on feasibility and documentation requirements.

Global MedSource is currently in its pre-launch phase. We are establishing relationships with licensed Australian wholesalers and finalising our supply network ahead of accepting our first external orders. We welcome expressions of interest from qualified buyers now so we can prioritise accordingly when we are fully operational.

We work with a broad range of global buyers including pharmaceutical companies, hospitals and healthcare networks, distributors and wholesalers, clinical trial sponsors, research institutions and government health agencies. If you require Australian-sourced pharmaceutical products, we are equipped to assist.

Absolutely. We are actively building our supply network and are keen to connect with licensed Australian pharmaceutical manufacturers, wholesalers and distributors who are open to working with a new export-focused business. If you are interested in becoming a supply partner, we encourage you to reach out via our contact form. We are committed to building transparent, long-term relationships with our suppliers from day one.

Every shipment is accompanied by the applicable regulatory documentation for your destination, which may include Certificates of Analysis (CoA), Safety Data Sheets (SDS), batch release certificates, export declarations and import permit assistance. We confirm the exact documentation set required based on your product and destination country.

We work with both small and large volume requirements and do not impose fixed minimum order quantities. Feasibility and commercial terms depend on product availability, destination, and the nature of the request. Contact us to discuss your specific needs.

Lead times vary depending on product availability, export documentation requirements and the import process at your destination. Once we confirm your order details we provide a firm delivery timeline. We recommend contacting us as early as possible for time-sensitive requirements.

We work with accredited cold-chain logistics partners who provide validated temperature-controlled packaging and transport for refrigerated and frozen products. All cold-chain shipments include temperature monitoring records and the relevant cold-chain compliance documentation.

Payment terms are agreed on a per-order basis following an initial enquiry and review of your requirements. Contact us to discuss your order and we will outline the applicable commercial terms.